![]() The new My Account portal has been designed to allow you to be able to manage both the Carbonite and Webroot products.Īccording to our database, you have not yet registered for the new portal account. In March 2022, we released a new My Account portal for all Carbonite customers and new Webroot customers. ![]() Your case as well as every other reported case has been brought to the attention of our Product Management and Development teams for review and further prioritization. Webroot has received reports of this new messaging popping up regularly despite measures being put into place to stop the messaging. We would like to apologize for any inconvenience or grievances this has caused you. Our support has absolutely apologized for the inconvenience and disturbance for those that don’t want to create an account and are working diligently to remedy the situation for those that still have the pop-ups. In reviewing the ticket and the exact messages sent to you, I would like to clear up that Support are not selling the “my account”, it was just a suggestion to get rid of the popup. ![]() ![]() Our Support has also acknowledged that your case is fringe to be still having this issue and is high priority with our product teams. Most people have already had this resolved in other threads. Instead of really being sorry for all the disturbance they’ve caused, they were more interested in selling me why the pop up set up and why I should sign up with the submit understand how frustrated you are to still be getting these pop up messages. I would not have believed it if someone else had told me this! Do you want to know what they said? They were SELLING me on the pop-up and to Activate My Account. This is to ALERT everyone on here! I finally got a message from support.
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